Terms and Conditions

I. Basic Provisions

1. These general terms and conditions (hereinafter referred to as "Terms and Conditions") are issued in accordance with § 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code").

• Golden Life s.r.o.
• Company ID: 27968677
• VAT ID: CZ27968677
• registered office: Bezručova 143/16, Plzeň 301 00.                
• contact details:
  • email: info@golden-life.cz
  • phone: +420 775 123 528
  • website: www.golden-life.cz

(hereinafter referred to as the "Seller")

2. These Terms and Conditions govern the mutual rights and obligations of the Seller and a natural person who enters into a purchase contract outside of their business activity as a consumer, or within their business activity (hereinafter referred to as the "Buyer") through the web interface located on the website available at the internet address www.golden-life.cz. (hereinafter referred to as the "Online Store").

3. The provisions of the Terms and Conditions are an integral part of the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of these Terms and Conditions.

4. These Terms and Conditions and the purchase contract are concluded in the Czech language.

II. Information on Goods and Prices

1. Information about the goods, including the prices of individual items and their main characteristics, is provided with each item in the catalog of the Online Store. The prices of goods include value-added tax, all related fees, and costs for returning goods if the nature of the goods prevents them from being returned by ordinary postal means. The prices of goods remain valid for the period during which they are displayed in the Online Store. This provision does not preclude the conclusion of a purchase contract under individually negotiated conditions.

2. All presentations of goods placed in the catalog of the Online Store are informative in nature, and the Seller is not obliged to enter into a purchase contract regarding these goods.

3. The Online Store provides information about the costs associated with packaging and delivering goods. The information about the costs associated with packaging and delivering goods provided in the Online Store applies only in cases where the goods are delivered within the territory of the Czech Republic.

4. Any discounts on the purchase price of goods cannot be combined unless the Seller and the Buyer agree otherwise.

III. Order and Conclusion of the Purchase Contract

1. The costs incurred by the Buyer when using remote communication means in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are borne by the Buyer. These costs do not differ from the basic rate.

2. The Buyer places an order for goods in the following ways:

• through their customer account, if they have previously registered in the Online Store,
• by filling out the order form without registration.  

3. When placing an order, the buyer selects the goods, the number of items, the method of payment, and delivery.

4. Before submitting the order, the buyer is allowed to check and change the information they have entered into the order. The buyer submits the order to the seller by clicking the "Submit Order" button. The information provided in the order is considered correct by the seller. The order is valid only if all required information in the order form is filled in and the buyer confirms that they have read these terms and conditions.

5. Immediately after receiving the order, the seller sends the buyer a confirmation of receipt of the order to the email address provided by the buyer when placing the order. This confirmation is automatic and is not considered a contract. The confirmation includes the seller's current terms and conditions. The purchase contract is concluded only after the order is accepted by the seller. The notice of acceptance of the order is sent to the buyer's email address. / Immediately after receiving the order, the seller sends the buyer a confirmation of receipt of the order to the email address provided by the buyer when placing the order. This confirmation is considered a contract. The confirmation includes the seller's current terms and conditions. The purchase contract is concluded by the seller's confirmation of the order to the buyer's email address.

6. If the seller is unable to meet any of the requirements specified in the order, they will send the buyer an amended offer to the buyer's email address. The amended offer is considered a new purchase contract proposal, and the purchase contract is concluded in this case by the buyer's acceptance of the offer sent to the seller's email address provided in these terms and conditions.

7. All orders received by the seller are binding. The buyer may cancel the order until the buyer receives notification of the seller's acceptance of the order. The buyer may cancel the order by phone or email to the seller's contact details provided in these terms and conditions.

8. In case of an obvious technical error on the part of the seller in stating the price of goods in the online store or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this obviously incorrect price, even if the buyer received an automatic confirmation of receipt of the order according to these terms and conditions. The seller will inform the buyer of the error without undue delay and send the buyer an amended offer to their email address. The amended offer is considered a new purchase contract proposal, and the purchase contract is concluded in this case by the buyer's acceptance of the offer sent to the seller's email address.

IV. Customer Account

1. Based on the buyer's registration in the online store, the buyer can access their customer account. From their customer account, the buyer can place orders for goods. The buyer can also order goods without registration.

2. When registering for a customer account and when ordering goods, the buyer is obliged to provide correct and truthful information. The buyer is obliged to update the information provided in the user account whenever it changes. The information provided by the buyer in the customer account and when ordering goods is considered correct by the seller.

3. Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access their customer account. The seller is not responsible for any misuse of the customer account by third parties.

4. The buyer is not authorized to allow third parties to use the customer account.

5. The seller may cancel the user account, especially if the buyer has not used their user account for a long time or if the buyer violates their obligations under the purchase contract or these terms and conditions.

6. The buyer acknowledges that the user account may not be available continuously, especially due to the necessary maintenance of the seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.

V. Payment Terms and Delivery of Goods

1. The buyer may pay the price of the goods and any costs associated with the delivery of goods under the purchase contract in the following ways:

• Cashless by transfer to the seller's bank account No….., maintained at…..,
• Cashless by payment card
• Cashless by transfer to the seller's account through the payment gateway….,
• Cash on delivery in cash upon handover of goods,
• In cash or by payment card upon personal collection at the store,
• In cash or by payment card upon personal collection at a Zásilkovna pick-up point 

2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivering the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of goods.

3. In the case of payment in cash, the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is payable within 7 days of the conclusion of the purchase contract.

4. In the case of payment through a payment gateway, the buyer follows the instructions of the respective electronic payment provider.

5. In the case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's bank account.

6. The seller does not require any advance or similar payment from the buyer. Payment of the purchase price before dispatching the goods is not an advance payment.

7. According to the law on the registration of sales, the seller is obliged to issue a receipt to the buyer. At the same time, they are obliged to register the received revenue with the tax administrator online, in the event of a technical failure, no later than 48 hours.

8. The goods are delivered to the buyer:

• To the address specified by the buyer in the order
• Via a pick-up point at the address specified by the buyer,
• By personal collection at the seller's store

9. The choice of delivery method is made during the ordering process.

10. The costs of delivering the goods, depending on the method of dispatch and receipt of the goods, are stated in the buyer's order and in the seller's order confirmation. If the method of transport is agreed upon at the special request of the buyer, the buyer bears the risk and any additional costs associated with this method of transport.

11. If the seller is obliged to deliver the goods to a place specified by the buyer in the order under the purchase contract, the buyer is obliged to take over the goods upon delivery. If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a manner other than stated in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods or the costs associated with another method of delivery.

12. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in case of any defects, immediately notify the carrier. If a breach of the packaging is detected, indicating unauthorized access to the shipment, the buyer is not obliged to take over the shipment from the carrier.

13. The seller will issue a tax document – invoice to the buyer. The tax document is sent to the buyer's email address./The tax document is attached to the delivered goods.

14. The buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but not before taking over the goods. The risk of accidental destruction, damage, or loss of goods passes to the buyer at the moment of taking over the goods or at the moment when the buyer was obliged to take over the goods but did not do so in breach of the purchase contract.

VI. Withdrawal from the Contract

1. A buyer who has entered into a purchase contract outside their business activity as a consumer has the right to withdraw from the purchase contract.

2. The period for withdrawal from the contract is 14 days

• From the day of receipt of the goods,
• From the day of receipt of the last delivery of goods, if the contract involves several types of goods or the delivery of several parts
• From the day of receipt of the first delivery of goods, if the contract involves regular repeated delivery of goods.

3. The buyer cannot, among other things, withdraw from the purchase contract:

• for the provision of services, if they were fulfilled with his prior explicit consent before the expiration of the withdrawal period and the seller informed the buyer before concluding the contract that in such a case he has no right to withdraw from the contract,
• for the supply of goods or services whose price depends on fluctuations in the financial market beyond the seller's control and which may occur during the withdrawal period,
• for the supply of alcoholic beverages, which may be delivered only after thirty days and whose price depends on fluctuations in the financial market beyond the seller's control,
• for the supply of goods that have been customized according to the buyer's wishes or for his person,
• for the supply of goods that are perishable or goods that have been irreversibly mixed with other goods after delivery,
• for the supply of goods in a sealed package, which the buyer has removed from the package and for hygienic reasons cannot be returned,
• for the supply of audio or video recordings or computer software if he has broken their original seal,
• for the supply of newspapers, periodicals, or magazines,
• for the supply of digital content, if it was not delivered on a tangible medium and was delivered with the prior explicit consent of the buyer before the expiration of the withdrawal period and the seller informed the buyer before concluding the contract that in such a case he has no right to withdraw from the contract,
• in other cases specified in Section 1837 of the Civil Code.

4. To comply with the withdrawal period, the buyer must send a statement of withdrawal within the withdrawal period.

5. The buyer may use the withdrawal form provided by the seller to withdraw from the purchase contract. The buyer shall send the withdrawal from the purchase contract to the seller's email or mailing address specified in these terms and conditions. The seller will promptly confirm receipt of the form to the buyer.

6. The buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of withdrawing from the contract. The buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by the usual postal method due to their nature.

7. If the buyer withdraws from the contract, the seller will promptly, but no later than 14 days from the withdrawal, return all monetary funds received from the buyer, including delivery costs, in the same way. The seller will return the received funds to the buyer in a different way only if the buyer agrees and if no additional costs arise for the buyer.

8. If the buyer chose a delivery method other than the cheapest one offered by the seller, the seller will refund the delivery costs to the buyer in an amount corresponding to the cheapest offered delivery method.

9. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received monetary funds to the buyer before the buyer hands over the goods to the seller or proves that he has sent the goods to the seller.

10. The buyer must return the goods to the seller undamaged, unworn, and unsoiled, and, if possible, in the original packaging. The seller is entitled to unilaterally offset the claim for compensation for damage to the goods against the buyer's claim for a refund of the purchase price.

11. The seller is entitled to withdraw from the purchase contract due to out-of-stock goods, unavailability of goods, or if the manufacturer, importer, or supplier of the goods has discontinued the production or import of the goods. The seller will promptly inform the buyer via the email address provided in the order and will return all monetary funds received from him under the contract within 14 days of notifying the buyer of the withdrawal from the purchase contract, using the same method, or a method designated by the buyer.

VII. Rights from Defective Performance

1. The seller is responsible to the buyer that the goods have no defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:

• the goods have the properties agreed upon by the parties, and in the absence of such an agreement, the goods have the properties that the seller or manufacturer described or that the buyer expected considering the nature of the goods and based on the advertising they conducted,
• the goods are suitable for the purpose for which the seller states they are used or for which goods of this type are usually used,
• the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model,
• the goods are in the appropriate quantity, measure, or weight, and the goods comply with the requirements of legal regulations.

2. The seller's obligations for defective performance shall last at least as long as the manufacturer's obligations for defective performance. Otherwise, the buyer is entitled to exercise the right to a defect that occurs in consumer goods within twenty-four months from receipt.

3. If a period is indicated on the sold goods, their packaging, in the instructions attached to the goods, or in advertising, in accordance with other legal regulations, during which the goods can be used, the provisions on quality guarantee apply. By guaranteeing the quality, the seller undertakes that the goods will be fit for use for the usual purpose or retain their usual properties for a certain period. If the buyer justifiably pointed out a defect in the goods to the seller, the period for exercising rights from defective performance or the warranty period does not run during the time when the buyer cannot use the defective goods.

4. The provisions mentioned in the previous paragraph of the terms and conditions do not apply to goods sold at a lower price due to a defect for which the lower price was agreed upon, to wear and tear of the goods caused by their usual use, to used goods for a defect corresponding to the level of use or wear the goods had at the time of receipt by the buyer, or if it follows from the nature of the goods. The buyer is not entitled to rights from defective performance if he knew before taking over the goods that the goods had a defect, or if the buyer himself caused the defect.

5. In the event of a defect, the buyer can submit a complaint to the seller and request:

• replacement with new goods,
• repair of the goods,
• a reasonable discount on the purchase price,
• withdrawal from the contract.

6. The buyer has the right to withdraw from the contract:

• if the goods have a substantial defect,
• if the item cannot be used properly due to repeated occurrence of a defect or defects after repair,
• in the case of a larger number of defects in the goods.

7. A substantial breach of contract is one that the breaching party knew or must have known at the time of the contract that the other party would not have concluded the contract if it had anticipated this breach.

8. For a defect that constitutes an insubstantial breach of contract (regardless of whether it is a removable or irremovable defect), the buyer is entitled to have the defect removed or a reasonable discount on the purchase price.

9. If a removable defect occurs repeatedly after repair (usually the third complaint for the same defect or the fourth for different defects) or if the goods have a larger number of defects (usually at least three defects at the same time), the buyer has the right to claim a discount on the purchase price, replacement of the goods, or withdraw from the contract.

10. When submitting a complaint, the buyer is obliged to inform the seller of the right they have chosen. A change of choice without the seller's consent is possible only if the buyer has requested repair of a defect that turns out to be irremovable. If the buyer does not choose their right from a substantial breach of contract in time, they have the same rights as in the case of an insubstantial breach of contract.

11. If repair or replacement of the goods is not possible, the buyer may demand a refund of the full purchase price based on withdrawal from the contract.

12. If the seller proves that the buyer knew about the defect in the goods before taking over or caused the defect themselves, the seller is not obliged to comply with the buyer's claim.

13. The buyer cannot claim a discount on goods for the reason for which the goods were discounted.

14. The seller is obliged to accept the complaint at any establishment where it is possible to accept the complaint, or possibly at the headquarters or place of business. The seller is obliged to issue a written confirmation to the buyer about when the buyer exercised their right, what the content of the complaint is, and what method of handling the complaint the buyer requires, as well as confirmation of the date and method of handling the complaint, including confirmation of the repair and the duration of the repair, or a written justification for the rejection of the complaint.

15. The seller or an authorized employee shall decide on the complaint immediately, in complicated cases within three working days. This period does not include the time appropriate to the type of product or service required for expert assessment of the defect. The complaint, including the removal of the defect, must be handled without delay, no later than 30 days from the date of the complaint, unless the seller and the buyer agree on a longer period. The futile expiration of this period is considered a substantial breach of contract, and the buyer has the right to withdraw from the purchase contract. The moment of submitting the complaint is considered the moment when the buyer's will (exercise of the right from defective performance) is communicated to the seller.

16. The seller shall inform the buyer in writing about the result of the complaint.

17. The buyer is not entitled to rights from defective performance if the buyer knew about the defect before taking over the item, or if the buyer themselves caused the defect.

18. In the case of a justified complaint, the buyer has the right to reimbursement of the costs reasonably incurred in connection with the complaint. The buyer may exercise this right with the seller within one month after the expiration of the warranty period; otherwise, the court may not grant it.

19. The buyer has the choice of the method of complaint.

20. The rights and obligations of the parties regarding defective performance rights are governed by Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.

21. Other rights and obligations of the parties related to the seller's liability for defects are governed by the seller's complaint procedure.

VIII. Delivery

1. The parties may deliver all written correspondence to each other via email.

2. The buyer delivers correspondence to the seller's email address specified in these terms and conditions. The seller delivers correspondence to the buyer's email address specified in their customer account or in the order.

IX. Personal Data

1. All information you provide during our cooperation is confidential, and we will treat it as such. Unless you give us written permission, we will not use your information in any way other than for fulfilling the contract, except for the email address, which may be used to send you commercial communications, as allowed by law, unless you refuse. These communications may only concern similar or related goods and can be unsubscribed from at any time in a simple manner (by sending a letter, email, or clicking a link in the commercial communication). The email address will be stored for this purpose for 3 years from the conclusion of the last contract between the parties.

2. More detailed information about personal data protection can be found in the Privacy Policy HERE

X. Out-of-Court Dispute Resolution

1. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for out-of-court resolution of consumer disputes arising from the purchase contract. The online dispute resolution platform, located at http://ec.europa.eu/consumers/odr, can be used to resolve disputes between the seller and the buyer arising from the purchase contract.

2. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point according to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer online dispute resolution).

3. The seller is authorized to sell goods on the basis of a trade license. Trade license control is carried out within the scope of its authority by the relevant trade licensing office. The Czech Trade Inspection Authority supervises compliance with Act No. 634/1992 Coll., on Consumer Protection, within a defined scope.

XI. Final Provisions

1. All agreements between the seller and the buyer are governed by the legal order of the Czech Republic. If the relationship established by the purchase contract contains an international element, the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect the consumer's rights arising from generally binding legal regulations.

2. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of Section 1826(1)(e) of the Civil Code.

3. All rights to the seller's website, especially copyright to the content, including the layout of the page, photos, films, graphics, trademarks, logos, and other content and elements, belong to the seller. It is prohibited to copy, modify, or otherwise use the website or its parts without the seller's consent.

4. The seller is not responsible for errors caused by third-party interference with the online store or its use contrary to its intended purpose. The buyer must not use procedures that could negatively affect its operation when using the online store and must not engage in any activity that could allow unauthorized intervention or unauthorized use of the software or other components that make up the online store, and use the online store or its parts or software in a manner that would be contrary to its intended purpose or purpose.

5. The buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.

6. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

7. The seller may change or supplement the wording of the terms and conditions. This provision does not affect the rights and obligations arising during the validity of the previous version of the terms and conditions.

8. A sample form for withdrawal from the contract is attached to the terms and conditions.

These terms and conditions take effect on October 11, 2021